Select a question to get the answer.
Do I need to install any other products?
Exselo Desktop requires a minimum of Oracle Java Runtime Environment 7.x and Microsoft .NET 188.8.131.52 to be able to run on your Microsoft Windows computer. Exselo Desktop will automatically detect and give you a warning if you need to install these two programs on your computer. Please note that these two programs require administrative rights for installation on your computer. We recommend however that you use the newest versions available for both Java and .NET for both performance and security reasons. See www.java.com and www.microsoft.com for more information on installing these programs. For Mac OS X, everything is provided in the installation package.
Will installing Exselo Desktop impact my computer performance?
When installing Exselo Desktop for the first time, Exselo Desktop will start processing your files and mail items (Microsoft Windows only). This will initially take some time, based upon how many files and mail items you have. This process will run in the background of your computer, and only use available spare capacity of your computer. When you add, delete, move and change new files and mail items, Exselo Desktop will process these items in the background for you. You can choose the the performance level for Exselo Desktop under Settings in the Menu, to find a level that suits you.
I uninstalled Java, now Exselo Desktop is not working anymore
If you are using a Microsoft Windows computer, you need to reinstall Java version 7.0 or newer to make Exselo Desktop work again.
I am unable to login into Exselo Desktop
Make sure that you have verified your email address when you registered. Verification is done through the link in the email sent to you from Exselo. If there is some time since you got that email, you can re-register with the same email address again. Also make sure you are using the correct password. If your are unsure of your password, press the Reset password link on the logon screen to get a temporary password to logon.
I am unable to install/start Exselo Desktop
For Microsoft Windows computers, verify that the pre-requisites of Oracle Java and Microsoft .NET are fulfilled. Check that you have available disk space where your user account data resides. Check that you do not have any antimalware systems or similar installed that hinder the Exselo Desktop installation or operations. Use the Exselo Public Forum to look for an answer, or post a question for us or others to answer. Lastly, try to download the latest release of Exselo Desktop and do a re-installation.
How do I update to the latest release?
Exselo Desktop will automatically detect and give you a notice if there is a newer version available. To "force" a detection of a new Exselo Desktop version if you have turned of automatic updates, you can temporarily enable this under Settings and stop and start Exselo Desktop manually through Quit in the menu.
Which versions of Outlook does Exselo Outlook Add-in support?
For Microsoft Windows, the Outlook Add-in supports both 32/64-bit versions of Outlook 2010 and upwards for indexing of Outlook data. We only support the Microsoft recommended 32-bit versions for the inline view of Exselo Desktop in Outlook. For 64-bit versions of Outlook you have to use the Exselo Desktop application to search for your data.
My Apple Mac OSX gives me a "unidentified error" when trying to open the downloaded ExseloDesktop.dmg file.
Apple Mac OSX has a default setting for not installing applications not downloaded from the Apple AppStore. To install other applications, as Exselo Desktop, open your Download folder and Ctrl-Click on the ExseloDesktop.dmg and choose Open.
How can I tell Exselo Desktop to look only for documents from the last 3 months?
Open the Time Period Refiner on the right hand side in Exselo Desktop. Drag the bullets on the bars to the months you want the search result to apply for.
Some of my documents are not shown in Exselo Desktop
Exselo Desktop supports many known and used document formats. In the case of an unsupported document format and you have a commercial license, you can contact Exselo Support with a request for Exselo to support that format. Also verify under Settings - Sources that you have told Exselo Desktop to index the folder(s) where those documents resides.
Is my data safe?
Yes! Exselo Desktop saves its index of your data in your own computer account. We do not send or disclose any information about your files and mail items and respect your existing security regime.
Do I have to pay to use Exselo Desktop?
Exselo Desktop comes both as a free version and as a payable enterprise version. You will typically want to use the enterprise version if you are in an organization with multiple users.
How does the Enterprise License work?
When purchasing an enterprise license, you will get both the license and documentation on how to install Exselo Desktop using this license. In short, the enterprise license enables you to install Exselo Desktop automatically throughout your organization using software deployment systems like SCCM and WSUS. An enterprise license will also remove the free version user login requirement when starting Exselo Desktop.